Privacy Policy sgpslot – Member Data Protection Malaysia

This Privacy Policy applies to all users and registered members of the sgpslot platform — including those who browse the website without registering, those in the process of registering, and all active members using any sgpslot service.

Sgpslot is the data controller for all personal information you provide to us or that we collect while you use the platform. This means sgpslot is responsible for ensuring your data is processed in accordance with the data protection principles set out in this Policy.

Sgpslot collects personal data from you through several means — directly when you register or use the platform, automatically when you browse our website, and in certain circumstances from legitimate third-party sources.

Data you provide directly to us:

• During registration: Full name, an active Malaysian phone number, email address, date of birth, and a password of your choosing.
• During the KYC process (if required): A copy of your identification document (MyKad or passport), proof of address, and any additional information required for identity verification.
• During deposits and withdrawals: Details of the payment method used — including Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or your FPX account (Maybank2u, CIMB Clicks). sgpslot does not store your full card number or eWallet password — we only retain the token or transaction reference issued by the payment provider.
• When contacting support: The content of live chat conversations, emails, or WhatsApp messages you send to our support team.

Data collected automatically:

• IP address and approximate geographic location based on IP.
• Device type, model, operating system, and browser version.
• Gaming activity records: date, time, game type, bet amount, and outcome.
• Session data: time spent on the platform, pages visited, and navigation patterns.
• Cookie data and similar tracking technologies (see Section 8).

Sgpslot uses the personal data we collect for purposes that are specific, lawful, and transparent. We do not use your data for any purpose beyond what is stated in this Policy without first obtaining your renewed consent.

For marketing communications, you may withdraw your consent at any time by updating your notification preferences in your account settings or by contacting us. Withdrawing consent will not affect any data processing that took place prior to the date of withdrawal.

Sgpslot does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. We only share data in the limited circumstances set out below, and only to the extent necessary for those purposes.

Circumstances in which data may be shared:

• Payment service providers: The transaction information required is shared with payment providers such as Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and the banks associated with FPX in order to process your deposits and withdrawals.
• Game providers: Required game session details are shared with game content providers to ensure a seamless gaming experience and accurate result calculations.
• Technology service providers: Cloud infrastructure providers, cybersecurity services, and analytics tools used by sgpslot may process technical data to a limited extent in their capacity as data processors on our behalf. All such providers are bound by strict confidentiality agreements.
• Legal requirement: Data may be disclosed to government authorities or law enforcement bodies when required by law, court order, or a valid official investigation.
• Fraud prevention: In cases of suspected fraud or money laundering, certain information may be shared with industry bodies or relevant authorities as required for compliance.

Sgpslot continually invests in its data security infrastructure to ensure your personal information remains protected at all times. The following are the key technical and organisational security measures we employ:

• Data encryption in transit: All communications between your browser and sgpslot's servers are encrypted using TLS 1.3 protocol with 256-bit SSL certificates.
• Encryption of data at rest: Sensitive data such as passwords and payment information is stored in encrypted form using industry-standard encryption algorithms. Your password is stored as a salted hash — meaning even sgpslot staff cannot view your original password.
• Role-based access control: Only designated staff with a clear operational need are permitted to access specific data categories. All access is automatically logged and monitored.
• Real-time monitoring: sgpslot's automated monitoring system detects suspicious access patterns — including repeated login attempts, access from unusual locations, and anomalous transaction activity — and responds automatically to protect your account.
• Regular security audits: sgpslot conducts regular security assessments and penetration testing by independent third parties to identify and address vulnerabilities before they can be exploited.
• Staff security training: All sgpslot staff who handle personal data receive regular data protection training and are bound by strict confidentiality agreements.

Sgpslot retains your personal data only for as long as necessary to fulfil the original purpose of collection, or for as long as required by applicable legal and compliance obligations.

Once the retention period expires, data will be securely deleted or anonymised (with all personal identifiers removed) so that it can no longer be linked to you. For data you request to be deleted early, the deletion process will be carried out within 30 days of the request, subject to any minimum retention requirements prescribed by law.

As an sgpslot member, you have certain rights regarding the personal data that sgpslot holds and processes. We are committed to respecting and facilitating the exercise of these rights.

To submit any request relating to your privacy rights, please email us at support@sgpslot.best with the subject line "Privacy Rights Request" and clearly state the right you wish to exercise along with your account number for reference. sgpslot will respond within 30 calendar days from the date the request is received.

Sgpslot uses cookies and similar tracking technologies to ensure the platform functions correctly, enhance the user experience, and analyse usage patterns on an aggregate basis. The following are the categories of cookies used on sgpslot:

• Essential cookies: Required for the platform to function — including login session cookies, CSRF security cookies, and language preference cookies. These cookies cannot be disabled as they are critical to the platform's core operations.
• User preference cookies: Saves your preferences such as display settings, preferred betting limits, and favourite games to streamline your experience on future visits.
• Analytics cookies: Collects aggregated, anonymised information about how users interact with the platform to help us improve the user experience. This data is not linked to your personal identity.
• Security cookies: Helps detect and prevent fraudulent activity, unauthorised logins, and cyberattacks.

You can manage cookie settings through your browser's preferences. However, disabling essential cookies may affect the functionality of the sgpslot platform. For more information on managing cookies in browsers commonly used in Malaysia (Chrome, Firefox, Safari), refer to your browser's help section.

Sgpslot is a platform designed exclusively for adults aged 18 and above. We do not knowingly collect or process the personal data of children or minors.

Sgpslot may update this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or platform improvements. The "last updated" date at the top of this document will always reflect the most current version.

• For material amendments — meaning changes that significantly affect your privacy rights or how we use your data — sgpslot will send a notification to your registered email address at least 14 days before the changes take effect.
• For minor amendments such as language corrections or clarifications that do not alter the original meaning, changes may be made without prior notice.
• Continued use of the sgpslot platform after the effective date of any amendment constitutes acceptance of that amendment.
• You can view the latest version of this Privacy Policy at any time at sgpslot.best/privacy-policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or how sgpslot handles your personal data, please do not hesitate to reach us through the following channels:

• Email (recommended for privacy inquiries): support@sgpslot.best — please use the subject line "Privacy Enquiry" so your email is directed straight to the relevant team.
• Live Chat: Available 24 hours a day, 7 days a week on the sgpslot platform. Best suited for quick queries that do not involve sensitive information.
• WhatsApp: For conversations in Bahasa Malaysia. Our team will respond as promptly as possible during operating hours.

Sgpslot is committed to responding to all privacy-related inquiries within 48 hours on business days. For requests relating to data rights (access, rectification, deletion), we will provide a substantive response within 30 calendar days.